Refund policy

30-Day Money-Back Guarantee

If you’re not satisfied with your Crispvex purchase, contact us within 30 days of delivery to request a return and refund—even if you’ve opened and tried the product.

How to Request a Return

Email crispvexstore@outlook.com with your order number and a brief description of the issue.

Please contact us before sending anything back. We will provide return instructions and, if a return is required, a prepaid shipping label. Crispvex covers return shipping costs. There are no restocking fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact crispvexstore@outlook.com as soon as possible. Include your order number and, if possible, photos of the item and packaging so we can help resolve the issue.

Refunds

For eligible requests made within 30 days of delivery, we will refund the amount paid for the product, including applicable sales tax, to your original payment method.

We will issue your refund within 10 business days after receiving your return or confirming that no return is required. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact crispvexstore@outlook.com.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Questions